US - 800.331.8068    CA - 800.563.6479
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Conditions of Sale & Warranty Information - US/CA

Click here for a printable version of the information outlined below.

Prices

All U.S.A. prices are quoted F.O.B. Chicago; Canadian Prices are FOB Orillia, ON and are subject to change without notice.  Canadian prices in the province of Qu├ębec, Canada will vary from the website prices. All orders are subject to applicable taxes and unforeseen freight surcharges. Any customer arranging their own freight from Chicago will incur a $150 Bill of Lading processing and handling charge.

Payment Terms

Payment terms are prepaid before shipping.  Payment terms for qualified dealers are net 30-days. Past due invoices may result in pending orders being held until the account is current.  Spieth America will also accept payment by Check, Visa, MasterCard and American Express. Customer orders over $5,000 and all Dealer orders paid by credit card will require a surcharge of 2.5%.  When the order is placed, the account will be advised of all charges including freight and any applicable taxes.

Net 30-day terms are available to institutions and government agencies that qualify for extended credit. Orders should be submitted via a guaranteed purchase order from the institution. Payments made by credit card for orders exceeding $5,000 will require a surcharge of 2.5%.

Custom Orders

Custom orders will only be accepted with a 50% deposit, and must be paid in full prior to shipment. Orders that require engineering drawings based on specifications supplied by the customer must be approved and signed off by the customer before production can begin.  Under no circumstances is Spieth America responsible for inaccurate measurements supplied by the customer. Once the order has entered production it may not be canceled or returned for credit.

Returned Goods

All returned goods must be approved in advance by Spieth America. If an order is approved for return, Spieth America will provide the customer with a “Return Goods Authorization” and will assist the customer with freight arrangements. Credit on returned goods will be issued only after the product has been returned to Spieth America in acceptable resale condition. All returned goods are subject to a 15% restocking fee in addition to all applicable shipping charges. Spieth America will not accept returned goods freight collect. Return packaging materials can be supplied for a fee if requested.

Damage/Delays in Transit

Spieth America will make every effort to ensure prompt delivery. However, delays and goods damaged while in transit are beyond Spieth America's control.

Accepting Delivery of an Order

It is the customer’s responsibility to be present at the time of delivery and inspect all packages for damage or shortage. Any damage or shortage must be noted on the delivery receipt before the customer accepts and signs for the delivery.
  • DO NOT sign for the delivery until you have thoroughly inspected all cartons for visible damage and shortages.
  • DO NOT un-pack any packages that have visible signs of damage. If possible, take photos of the damage. Save all packaging materials.
  • Refuse delivery of any packages that are damaged and note it on the delivery slip. If the order has multiple pieces, only refuse the damaged item/s, and note on the delivery slip the number of packages refused.
  • Contact Spieth America directly in the US at (800) 331-8068 or in Canada at (800) 563-6479 to report any problems with this delivery. Any damage must be noted on the bill of lading at the time the goods are received and a copy of the bill of lading must be faxed to us.
  • Once you have signed the delivery slip as received in good order, the carrier’s responsibility ends and the customer assumes all responsibility for the condition of the delivered goods.
  • Drivers are not responsible for the off-loading of your goods. You must provide your own help.

Warranty

Steel equipment has a limited one (1) year warranty from date of purchase against defective materials and workmanship when used under normal conditions. Fiberglass Uneven Bar rails have a limited warranty of one (1) year against breakage. All gymnastic mats and pits have a limited one (1) year warranty on zippers and seams. Mat covers must be returned to the factory for inspection and will be repaired or replaced at Spieth America’s discretion. Carpeted floor surfaces have a limited one (1) year warranty against defective materials and workmanship when used under normal conditions.

The abuse or misuse of any Spieth America product will negate all implied warranty including but not limited to the following;
  • Applying any liquid or gel substances such as water, honey, or sugar water directly to fiberglass rails will negate any warranty claim.
  • Individual CBF (Carpet Bonded Foam – non-flexi) rolls must always be rolled carpet side out. Reverse rolling (carpet side in) will cause severe irreversible damage to your rolls and will negate any warranty.
  • Adjusting any equipment while under tension is dangerous and can ultimately damage the apparatus. Tension must always be released before any height/width adjustment is undertaken. Damage to equipment due to adjustment while under tension will negate the warranty.

WARNING!

Any activity involving motion, height, or speed creates the possibility of serious injury. When performing acrobatic or aerial skills the participant should assume the risk of serious injury is present. No mat is guaranteed to prevent injury, landing on your head, neck, or back on any mat could result in a catastrophic injury and possibly even death.

Carefully Check Equipment

Before directly engaging in any gymnastics activity, make sure the equipment is adjusted according to individual needs, secured properly and is in proper working condition. Always inspect the equipment for stability, and loose fittings or parts before each use. Replace any worn, defective, or missing parts before using the equipment. Never under any circumstances use any equipment or mats that connected to or sitting on a transport device. Always remove adjustment devices such as crank handles and ensure that all locking and/or tightening mechanisms are fully engaged before using any equipment. If in doubt, do not use the equipment. Always ensure that adequate matting appropriate to the activity is in the correct position.